The Model
- Category: Publications
- Published: Tuesday, January 28 2020 15:18
- Written by Super User
- Hits: 6000
We have spent the last 30 years working with clients in various roles learning about business and helping bring a different perspective where we can. The result of that accumulated knowledge is what we lovingly refer to as "the Model".
At the top level, this represents the four major subsystems of any business.
- Service or Product Creation / Manufacture and Delivery
- Demand Management
- New Product / Service Development and QI
- Financial Viability
Each of these four subsystems need to be in balance with each other, and the overall purpose of the organization for there to be a healthy, harmonious business.
There are three main levels to a business:
- The Strategic, or primary level (L1)
- The Operational or Secondary level (L2)
- The Tactical or Tertiary level (L3).
Each of these levels consists of all the activities conducted by an operating business day to day, but they represent them differently. L1 processes are comprised of specific sub sets of L2 processes, which are themselves comprised of specific subsets of L3 processes. Understanding and managing at each level helps simplify the management of an organization and allow clarity of thought and action to drive results aligned with purpose.
Each business process at any level has a measurement system and associated metric available to enable measurement and subsequent control of the business process. In the BR model, we have a "starter set" of three metrics we designate as KPI's or PI's depending on the relative magnitude and / or importance in the system under scrutiny at the time.
We have a comparative database of performance levels for each of these business processes, such that we can benchmark an individual organization performance in a like to like context against all other organizations of similar nature and design.
Taken together, it's a powerful, holistic, integrated model for understanding and managing an organization. We have found it to be incredibly useful time and time again as we work with clients. Let us work with you to see how it could impact your work and results daily.